The 10-Step Knowledge Management Road Map
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Knowledge management is a complex activity that cannot deliver business impact without a concrete plan. This chapter introduces that plan: The 10-step KM road map that will guide you through strategizing, designing, developing, and implementing a KM initiative—with your company in mind. Recall, this is a road map, not a methodology with a deceptive look of a cookie-cutter formulation. Even if your competitors get to it, they cannot apply it because knowledge is protected by context as copy-protected software is protected by encryption.

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