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DTK management's commitment in KM is expressed through the company policy, which states "... Human capital is our most valuable asset and it's most important factor influencing the quality of our services. We shall, as top priority (i) to encourage the learning, sharing and improvement of staff knowledge and expertise; (ii) (by) provide continuous and systematic training and (iii) build an advanced and motivating working environment ...".

 The ultimate goal is not just to capture and share the (existing) knowledge and expertise which could be just good enough especially when tacit knowledge can be effectively and fully extracted and converted to explicit one, but also to create (new) knowledge through continuous organizational learning.